Providers who care....

Case Management

Who needs case management services?

One example of Case Management could be someone who is psychiatrically ill or who has had a head injury, who can barely survive in the community. The aim of Case Management would be to give them some structure, to regularly drop in and make sure they were okay, to talk them through day to day problems and to try and give assistance with managing their finances, and to try and make sure that they were accessing all the statutory services. We also make sure that they receive a nutritious diet with preferably at least one cooked meal per day from fresh ingredients and also that the accommodation that they were living in was always kept in a reasonably clean state.

Another example of Case Management might be someone who has received multiple injuries and has problems with childcare claiming statutory benefits and the Case Manager might be responsible for making sure that all of the relevant statutory benefits were applied for and received. There may also be a need to arrange childcare making sure first that finance had been secured to pay for the childcare.

Another example of Case Management would be someone who has suffered multiple injuries and who is head injured and in a fairly permanent comatose state, often referred to as a persistent vegetative state or minimally aware. The role of the Case Manager in this situation is to recruit and employ carers around the clock, possibly even a night sleeper and to ensure that the rota is filled. In general we would envisage that holidays and sickness would be covered through agency staff. The Case Manager's role would be to ensure that there was sufficient supervision of the carers, to ensure that there were correct standards, that the claimant was receiving sufficient nutrition and regular medical checks. There would also be a need to ensure that all of the statutory services were available, all of the benefits claimed and the relatives kept informed and equipment kept up to date.